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Colleges and Universities Offering Diploma in Customer Service(Customer Service) in Kenya

Course Name: Diploma in Customer Service(Customer Service)
Major Subject: Customer Service
Course Category: Diploma
Average Study Duration: 2 years

Colleges Offering Diploma in Customer Service(Customer Service)

Nairobi Institute of Business Studies Distance Learning and E-learning Centre, Ruiru
Minimum admission requirements
• Duration: 3 months
• Entry Grade: D (Plain) in KCSE
• Exam Body: ICM
Course Overview
This course stresses that excellent customer service is considered as a prerequisite for any successful company. It aims to clarify what this means for the customer service manager or supervisor, in practical terms. A concise introduction to the business reasons for building good relationships with customers is presented as well as an examination of the management framework of customer service. The customer service manager’s role is explained and techniques offered that are easy to implement and will improve customer service.
Our Diploma in Customer Service will set you on a path to a successful career delivering exceptional customer service with potential employers.
Course content
• Introduction to Customer Service
• Challenges and Solutions Challenges of Customer Service
• Problem Solving
• Management and Strategy A Strategy & Formulating a Plan for Success
• Empowerment
• Communications in Customer Service
• Managing Difficult Customers Coping with Challenging Customers
• Motivation and Leadership Motivation
• Leadership in Customer Service
• Customer Retention & Measurement of Satisfaction:
• Customer Service in a Changing Marketplace:
• Excellence in Customer Service:
ICS College Mombasa Branch, Mombasa
Course outlines

Introduction to Customer Service
Challenges and Solutions of Customer Service
Problem Solving
Management and Strategy A Strategy & Formulating a Plan for Success
Empowerment
Communications in Customer Service
Managing Difficult Customers and Coping with Challenging Customers
Motivation and Leadership Motivation
Leadership in Customer Service
Customer Retention and Measurement of Satisfaction
Customer Service in a Changing Marketplace
Excellence in Customer Service

Requirements
Course Duration: 6 months

Exam Body: ICM

Grade: D and Below

Nairobi Institute of Business Studies, Nairobi
Course Duration: 3 Months.
Entry Requirements: KCSE minimum grade of D or 2 years working experience.
Exam Body: ICM

Course Structure
- Importance of Customer Service
- Challenges of Customer Service
- Problem Solving
- Strategy & Formulation a Plan for Success Empowerment
- Communication in Customer Service
- Coping with Challenging Customers
- Motivation
- Leadership in Customer Service
- Customer Retention and Measurement of Satisfaction
- Delivering Customer Service to Changing Market Place
- Excellence in Customer Service
Beam International Training Centre Nairobi, Nairobi
Course requirements
A mean grade of C- at KCSE

Fees per term
Ksh. 12,000

Fees per year
Ksh.48,000

Course duration
1 1/2 years

Examination body
(i) KNEC
(ii) ICM
(iii) ABE
Nairobi Aviation College Odeon Cinema Campus, Nairobi
Admission requirements.
A mean grade of C- at K.C.S.E

Program duration.
9 months.

Fees per term.
Ksh.10,500

Fees per month.
Ksh.3,500

Examination body.
ICM(UK)

Skynet Business College, Nairobi
Course Name: Diploma in Customer Service For Managers & Supervisors.
Entry Requirements: KCSE D Plain.
Duration: 6 Months.
Exam Body: ICM.
Homabay College of Tourism and Hospitality, Homa Bay
Duration of study (terms): 3

Tuition fees per (termly): 10,500

Examination body: KNEC
Kenya Institute of Professional Studies, Nairobi
Duration :12 months
Entry requirement :KCSE D+
Fee per term :ksh 13500
Exam body: C & G
Nairobi Platinum Technical College, Nairobi
Exam Body: City and Guild

Duration: 9 months

Minimum Entry requirement: KCSE D+

Africa College of Aviation and Management, Nairobi
Duration :6 months
Fee per term:Ksh 10500
Exam body:ICM
Number of terms:2
Intraglobal Training Institute Kisii, Kisii
Duration:2 years
Entry requirements :KCSE
Fee per term :Ksh 12600
Aviation college of kenya, Nairobi
Course entry requirements: A mean of C- (Minus) and Above
German Institute of Professional Studies, Nairobi
Duration:3 months.
Fees:Ksh 14000
North Rift Institute of Management Studies, Eldoret
Nicholas Hewson Training Institute, Mombasa
Karma Training Institute, Isiolo