Diploma 1 In Business Administration Communication Skills Past Paper Question Paper
Diploma 1 In Business Administration Communication Skills Past Paper
Course:Diploma In Business Administration
Institution: Machakos University question papers
Exam Year:2009
End of term exams
Time: 2 1/2 Hours
Instructions:
All questions carry equal marks
Answer any four
1. (a) Name two basic types of communication.(2 Marks)
(b) What is downward communication? (2 Marks)
(c) Give an example of downward communication in an organization.(1 Marks)
(d) Discuss 5 limitations of downward communication.(20 Marks)
2. (a) List five main barriers to organizational communication.(5 Marks)
(b) Discuss measures to overcome communication barriers. (10 Marks)
(c) Give five reasons to show that most of the barriers to communication are purely psychological. (10 Marks)
3.(a) List five general principles of effective communication. (5 Marks)
(b) Discuss the importance of clarity of thought and expression in the communication process.(10 Marks)
(c) What is the meaning of the following as used in communication barriers:-
(i) Noise
(ii) By passed instructions
(iii) Denotations and connotations
(iv) Facts and inferences
(v) Attitudes and emotions (10 Marks)
4.(a) Clearly define Grapevine communication. (5 Marks)
(b) Discuss five advantages Grapevine communication in an organization.(15 Marks)
(c) Enumerate five ways on how you can use the grapevine effectively.(5 Marks)
5.(a) What is a communication barrier? (3 Marks)
(b) Explain in detail any three barriers to effective communication.(15 Marks)
(c) Explain some remedies to the above barriers.(7 Marks)
6.(a) In reference to communication, briefly explain the meaning of the following terms:-
(a) Built-in-resistance
(b) Pent-up emotions
(c) Feedback
(d) Open-door policy
(e) Complaints and suggestion boxes
(f) Social gatherings
(g) Direct correspondence
(h) Counseling
(i) Gossip
(j) Under communication
(b) List five various channels of communication which emerge on the basis of direction of flow and on the basis of relationship.(5 Marks)
7.(a) What are the aspects of communication? (5 Marks)
(b) State five objectives of communication.(5 Marks)
(c) Discuss the importance of good internal communication.(15 Marks)
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