Hrmt 314 – Training And Development Question Paper
Hrmt 314 – Training And Development
Course:Bachelor Of Commerce (Commerce)
Institution: Kabarak University question papers
Exam Year:2011
KABARAK U N I VERSITY
UNIVERSITY EXAMINATIONS
2011 ACADEMIC YEAR
FOR THE DEGREE OF BACHELOR OF COMMERCE
HRMT 314 – TRAINING AND DEVELOPMENT
DAY: THURSDAY DATE: 22/03/2012
TIME: 2.00 – 4.00 P.M. STREAM Y3S1
INSTRUCTION:
Answer Question one and any other two questions
Question One
The Mentorship program atTVH
Group Thermote & Vanhast (TVH) is a global organization that specializes in
constructing and repairing forklift trucks. The organizations’s expansion presents Paul
Sanders, HR director at TVH, with a tough problem: TVH doesn’t have system to
capture, store, and leverage employees’ knowledge. There is a massive inflow of young
people who lack technical know-how, and specialized knowledge is lost when older
employees leave the company.
In order to deal with this problem, Paul Sandrs introduced a mentoship programme. This
programme helps older employees transmit their knowledge and know-how to younger
employees. Paul realizes that the transition to the mentoring system has not gone
smoothly when he gets a letter from Freddy Jacobs, One of his most respected
employees. Freddy challenges him with the following:
“Lately we are doing nothing but explaining work process to the young guys. Our own
work has to be put aside, and why? Moreover, the young guy at prepacking has never
seen a forklift truck in his life, but he started oof in charge of three older people. We have
worked together successfully for than 30 years, and I hope that you will deal correctly
with this situation.”
After Paul finished reading the letter, he frowned. Experiencing workers were putting a
lot of effort into teaching newcomers the tricks of the trade, but the older workers were
now becoming upset because of the career opportunities given to the newcomers. Paul
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Believes that insufficient transferof knowledge is at the heart of many issues at TVH.
How can he optimize his system to manage knowledge efficiently?
Required
a) If you were Paul Sanders, How would you deal with the raised issues in the letter?
(10 Marks)
b) What would make the mentoring program a success? (5 Marks)
c) How would you define Failure? (5 Marks)
d) Under What circumstances would you choose these training Processes?
(10 Marks)
Question Two
a) Write explanatory notes on the following;
i. Composition of National Industrial Training Council. (5 marks)
ii. Registration and Termination of Apprenticeship contracts. (5 marks)
b) In detail explain the consequences of not conducting training needs assessment
for an organization. (10 Marks)
Question Three
a) Bring out the steps in training and development process. (10 Marks)
b) Explain the various inputs required for a training and development programme.
(10 Marks)
Question Four
a) Using specific examples illustrate how a professor teaching human resource could
use off-the-job techniques in teaching Human Resource course. (10 marks)
b) Explain the various levels of evaluations as per Kirkpatrick. (10 Marks)
Question Five
a) Do you think that job rotation is a good method to use for developing
management trainees? (10 Marks)
b) Explain the impediments to effective training and how one can mitigate the same.
(10 marks)
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