Diploma 1 In Business Administration Office Administration And Management Past Paper Question Paper
Diploma 1 In Business Administration Office Administration And Management Past Paper
Course:Diploma In Business Administration
Institution: Machakos University question papers
Exam Year:2010
Time: 3 Hours
Instructions to candidates
1) Answer any FIVE of the SEVEN Questions
2) All questions carry equal marks
1.(a) Explain reasons for the study of office administration and management.(10 Marks)
(b) State and explain the functions of an office. (10 Marks)
2 (a) Explain the methods used in controlling and maintaining office services. (10 Marks)
(b) Explain the factors that may affect the choice of office accomodation. (10 Marks)
3 (a) Explain the advantages of decentralization of office services. (10 Marks)
(b)Identify and explain types of organization structures. (10 Marks)
4.(a) Explain the functions of personnel department.(10 Marks)
(b) Explain the qualities of a personnel manager. (10 Marks)
5 (a) Identify and explain essentials of a good filing system. (10 Marks)
(b) What is indexing? Identify and explain various methods of indexing. (10 Marks)
6.Define delegation. Explain the advantages and disadvantages of delegation. (20 Marks)
7. Discuss various factors to be considered when locating a department. (20 Marks)
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