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Btm 154 : Computer Applications Question Paper

Btm 154 : Computer Applications 

Course:Bachelor Of Science In Tourism Management

Institution: Kenyatta University question papers

Exam Year:2012



Question 4 a)When it comes to strategic planning for all areas of hospitality and tiurism organisations.Decision Support Systems(DSSs)provide statistical support to justify or nullify what managers intuitively apply to making decisiond.Explain why you think the word 'support'has been emphasized?(4 marks)bRestaurants these days enter guest orders through keypad or touchscreen into a'pre-cheque'terminal that transmits orders to printers in the bars or kitchen areas.This system has undoubtedly enhanced productivity but has also led to certain problems.Discuss two(2)problems occassioned by the use of hard-wiredPOS systems and a solution that restaurants are adopting to solve the problems identified(6 marks)c)Explain five(5)uses of Radio frequency Identification(RFID)technology in the hospitality and tourism industry(10marks)




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