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Business Process Re-Engineering Question Paper

Business Process Re-Engineering

Course:Bachelor Of Science In Information Technology

Institution: Masinde Muliro University Of Science And Technology question papers

Exam Year:2010

THIRD YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BUSINESS PROCESS RE-ENGINEERING
DATE: APRIL 2010 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
i. Define BPR (4 Marks)
ii. In order to restructure and improve processes in all functional areas in a corporation, three
alternative approaches are always suggested. List and describe them (6 Marks)
iii. Explain the various organizational components that need to be managed (6 Marks)
iv. How does BPR differ from other management techniques (4 Marks)
v. Explain the various technologies that aid the BPR (6 Marks)
vi. What are the activities involved when you apply BPR to managerial process and software
process (4 Marks)
QUESTION TWO
i. Distinguish between the three levels of re-engineering (5 Marks)
ii. Companies on the brink of disaster, to cut costs and return to profitability often use BPR. The
danger is that during this process the company may slash important processes needed for future
growth. Outline some of these processes (5 Marks)
iii. BPR can achieve a radical improvement, but is also very risky. Mention and discuss these risks
(5 Marks)
iv. Discuss BPR in relation to global management and systems thinking (5 Marks)
QUESTION THREE
i. Strategic decision making calls for process modelling to find out what is the right alternative
for organizational change. What are the four conditions for good decision support systems.
(8 Marks)
ii. The BPR Methodology realises the limitations of previous approaches and attempts to redress
the balance, ignoring all underlying logic and rules by the use of 'discontinuous thought'.
Discuss (8 Marks)
iii. Outline the possible problems associated with the implementation of BPR (4 Marks)
QUESTION FOUR
i. Discuss process management in relation to BPR (5 Marks)
ii. List and explain the principles and tactics of BPR (5 Marks)
iii. What is the role of IT in BPR and especially in managing organisational change and
interdependencies (5 Marks)
iv. What are the factors that lead to failure of BPR in organizations (5 Marks)
QUESTION FIVE
i. The field of knowledge management has gained currency in recent times due to a wide variety of reasons. Outline some of this reasons (6 Marks)
ii. The use of collaborative tools can enhance any Business Process Reengineering/ Design effort.
Discuss (6 Marks)
iii. Describe the tools used in BPR and outline there application areas (8 Marks)

Business Process Re-Engineering Question Paper

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