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Cpa Section 6 Principles And Practice Of Management June Question Paper

Cpa Section 6 Principles And Practice Of Management June

Course:Cpa

Exam Year:2003

Answer any FIVE questions.
Candidates are required to demonstrate both broad and deep understanding of this subject. All questions carry equal marks.
QUESTION ONE
Sound Health Ltd. is a private company that deals with manufacturing and selling of anti-mosquito treated bed-nets. The company distributes the nets in and outside Kenya. The chief executive of Sound Health Ltd. has stated that the objective of the company will be “ to supply the best possible product to the greatest number of consumers at the lowest possible cost”. The lowest possible cost will only be achieved by introducing a number of radical changes which will affect employees, shareholders and management. The ultimate goal will be to improve the efficiency of operations. The holders of this view who include the chief executive are people who joined Sound Health Ltd. recently and have not stayed in the organisation for more than three years. This group is small in number but they are quite influential. The “newcomers” have had extensive private sector business experience where managerial internal controls are strict and well established. This is in contrast with what has been happening at Sound Health Ltd.,where there are many loopholes and contradictory systems of control.
Required:
a) Explain the reasons why the chief executive may realize that the interests of customers could conflict with efforts to serve the shareholders. (12 marks)
b) Explain the role of a manager in reducing operational costs in an organization.(8 marks)
(Total:20 marks)
QUESTION TWO
a) Outline the components of Total Quality Management (TQM).(10 marks)
b) What benefits would accrue to an organization that practices Total Quality Management? (8 marks)
(Total:20 marks)
QUESTION THREE
a) Compare corporate strategies with marketing strategies for an organization.(10 marks)
b)A well established organization wishes to carry out an analysis of its strengths, weaknesses, opportunities and threats (SWOT).The task has been assigned to you. Explain the procedure you would follow in carrying out the task.(10 marks)
(Total:20 marks)
QUESTION FOUR
Diversification is important in every dynamic organization.
a) What circumstances would make it necessary for a company to diversify?(10 marks)
b) Explain the different forms in which the diversification would take.(8 marks)
(Total: 20marks)
QUESTION FIVE
a) Describe the steps followed in employee selection process. (4 marks)
b) Sound staff selection procedure is a vital element of human resources planning. Discuss.(16 marks)
(Total: 20marks)
QUESTION SIX
a) Identify and explain five environmental factors that influence the activities of an organization.(10 marks)
b) How should a manager respond to the factors identified in(a) above? (10 marks)
(Total: 20 marks)
QUESTION SEVEN
You are a personnel manager in an organization where performance of employees has been below the expected standards. The chief executive has assigned you the duty of identifying the causes of the poor performance and suggesting solutions to the problem.
a) Explain the steps you would follow when carrying out the task.( 10 marks)
b) Suggest measures that management should take to alleviate the problem. ( 10 marks)
(Total: 20marks)
QUESTION EIGHT
a) Identify and explain the behavioral attributes that a manager should possess in order to successfully perform his duties.(10 marks)
b) “Managers are not born, they are made”. Explain the ways in which the behavioral attributes of a manager mentioned in (a) above can be developed. (10 marks)
(Total: 20marks)

Cpa Section 6 Principles And Practice Of Management June Question Paper

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