Cam 311- H Industrial Relations Management (Sunday Class) Question Paper
Cam 311- H Industrial Relations Management (Sunday Class)
Course:Bachelor Of Commerce
Institution: Kca University question papers
Exam Year:2011
1
UNIVERSITY EXAMINATIONS: 2010/2011
EXAMINATION FOR THE BACHELOR OF COMMERCE
CAM 311- H INDUSTRIAL RELATIONS MANAGEMENT
(SUNDAY CLASS)
DATE: DECEMBER 2011 TIME: 2 HOURS
INSTRUCTIONS: Answer ONE and any other TWO Questions
QUESTION ONE
a) What is Employee Relations as compared to Industrial relations? (2 marks)
b) Who are the parties to Industrial Relations? (8 marks)
c) What will be your functions as HR in Employee Relations? (10 marks)
d) Employee relations processes consist of the approaches and methods employed by the
employer to deal with employees may be individually or collectively through their trade
unions. What makes up the IR processes? (10 marks)
QUESTION TWO
a) What is meant by the term ‘Industrial Relations Climate’ of an organization? (10 marks)
b) How is the Industrial Relations Climate determined? (10 marks)
QUESTION THREE
Analyze using relevant and appropriate examples, the main skills in:
a) Negotiation (10 marks)
b) Bargaining (10 marks)
2
QUESTION FOUR
a) There is no model ER policy. How would you guide your organization to approach the industrial
relations policies? (10 marks)
b) Explain the contemporary challenges facing the trade unions in Kenya (10 marks)
QUESTION FIVE
a) Explain the benefits that would accrue to an enterprise that believes in adopting an effective
communication strategy. (10 marks)
b) Discuss the various ways in which industrial disputes impact on the economic development of
the nation. (10 marks)
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