Total Quality Management Question Paper
Total Quality Management
Course:Bachelor Of Commerce
Institution: Kca University question papers
Exam Year:2010
UNIVERSITY EXAMINATIONS: 2009/2010
SECOND YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
CAM 201: TOTAL QUALITY MANAGEMENT(day + evening)
DATE: AUGUST 2010 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
A) Most organizations are abandoning traditional management and adopting Total Quality
Management. Explain the differences between Total Quality management and Traditional
management
[20 Marks]
B) Organizations that have embraced total quality management have found themselves better than
those that have not. Explain the advantages of embracing Total Quality management
[10 Marks]
QUESTION TWO
A) Organizations incur various costs in improving the quality of their products or services. One of the
costs is the preventive costs. Explain the meaning of preventive cost and the various elements of
preventive cost.
[10 Marks]
B) Cleary explain any ten dimensions of quality
[10 Marks]
2
QUESTION THREE
A) Quality has undergone various stages. Clearly explain quality hierarchy
[10 Marks]
B) Total quality management is all about continuous process improvement. Define continuous
process improvement and discuss the various phases of continuous process improvement
[10 Marks]
QUESTION FOUR
A) Most organizations experience various challenges while implementing Total Quality Management
Explain the various steps that organization should undertake to overcome these challenges
[10 Marks]
B) Explain the various factors that consumers take into consideration before they make purchase
[6 Marks]
C) Briefly explain the economic justification for TQM by clearly showing an imperfect organization
and a TQM organization
[4 Marks]
QUESTION FIVE
A) Continuous process improvement is enhanced through employee involvement. Explain the meaning
of employee involvement and its benefits.
[10 Marks]
B) Dr Edward Deming is regarded as the father of quality management through his contributions to
Total quality Management. Explain any ten principles of Deming’s route to quality.
[10 Marks]
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