Business Process Re-Engineering Question Paper
Business Process Re-Engineering
Course:Bachelor Of Science In Information Technology
Institution: Kca University question papers
Exam Year:2011
UNIVERSITY EXAMINATIONS: 2010/2011
THIRD YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT 3204: BUSINESS PROCESS RE-ENGINEERING
DATE: APRIL 2011 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
a) Define Business Process Re-engineering (3 Marks)
b) Business processes are characterized by three elements: Describe these elements (3 Marks)
c) What is the difference between the vertical organization and the cross functional organization as
defined in BPR (6 Marks)
d) BPR assumes that the current processes in a business are inapplicable and suggest completely new
processes to be implemented by starting over. Outline the outcomes expected from BPR (6 Marks)
e) When applying the BPR management technique to a business organization the implementation
team effort is focused on specific objectives. List and describe these objectives (6 Marks)
f) Contrast between TQM and BPR using the following parameters
i) Goals
ii) Scope and focus
iii) Degree of change
iv) Senior management involvement
v) Role of information technology (6 Marks)
2
QUESTION TWO
a) What are the types of firms / organizations that BPR can be applied? (5 Marks)
b) State and describe the factors that cause success and failure of BPR efforts. (10 Marks)
c) Discuss the Five-Step Approach To BPR (5 Marks)
QUESTION THREE
a) The biggest advantage of system dynamics simulation is that it facilitates experimentation with
business systems. Discuss (8 Marks)
b) Business Re-Engineering (BRE) addresses three areas: business plans, business processes and
business information. Discuss the three parts in relation to BPR (12 Marks)
QUESTION FOUR
a) Describe the consolidated methodology and outline the steps involved in executing BPR using it.
(10 Marks)
b) All methodologies for executing BPR could be divided in general ''model'' stages: Discuss
(10 Marks)
QUESTION FIVE
a) The Tactics and principles of BPR can be divided into three broad categories i.e. restructuring and
reconfiguring around processes, changing information flows around processes and Changing
Knowledge management around processes. Discuss (7 Marks)
b) In the process of reengineering the human resource, Hammer and Champy recognize the
importance of the human resource when they state "companies are not asset portfolios, but people
working together to invent, sell and provide service." However, they fail to demonstrate how to
reengineer the human resource in conjunction with reengineering processes. Discuss (7 Marks)
c) Outline some of the Reengineering Recommendations ( 6 Marks)
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