Strategic Management Information Systems Question Paper
Strategic Management Information Systems
Course:Bachelor Of Science In Information Technology
Institution: Kca University question papers
Exam Year:2011
UNIVERSITY EXAMINATIONS: 2010/2011
SECOND YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT 2203: STRATEGIC MANAGEMENT INFORMATION SYSTEM
DATE: APRIL 2011 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
(a) What is strategic management of information systems? (3 Marks)
(b) Why is it important to understand the difference between computer literacy and information
literacy (5 Marks)
(c) What are the three elements of an information system that managers must consider. Which of the
three do you consider the most important (8 Marks)
(d) Discuss the benefits and challenges of enterprise systems and explain why a firm would want to
build one. (10 Marks)
(e) Explain how on-demand or utility computing can provide value to a business. (4 Marks)
QUESTION TWO
(a) Discuss the difference between structured knowledge systems and semi structured knowledge
systems (6 Marks)
(b) Describe how an organization can use group ware, team ware, and intra nets to enhance the three
Cs: communication, collaboration, and coordination (8 Marks)
2
(c) Discuss the differences in the four global strategies organizations can use to organize their global
business. (6 Marks)
QUESTION THREE
(a) Describe the difference between operational customer relationship management systems and
analytical customer relationship management systems. (10 Marks)
(b) Describe the difference between the Economic Theory and the Behavioral Theory of how
information systems affect organizations. (10 Marks)
QUESTION FOUR
(a) Explain how to organize the IT function in an organization (6 Marks)
(b) How does enterprise software enable a business to use industry-proven best practices?
(6 Marks)
(c) Explain the bull-whip effect on a supply chain and how it can be avoided. (8 Marks)
QUESTION FIVE
Discuss the business , Social and cultural factors organizations must understand in order to do business
on a global scale. (20 Marks)
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