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Bba502;Human Resource Management Question Paper
Bba502;Human Resource Management
Course:Masters In Business Administration
Institution: Kenyatta University question papers
Exam Year:2012
KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2011/2012
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF MASTER OF
BUSINESS ADMINSTRATION
BBA 502: HUMAN RESOURCE MANAGEMENT
DATE:
Tuesday 27th March 2012
TIME: 5.30p.m – 6.30p.m
__________________________________________________________________________
INSTRUCTIONS
Answer question One and Three Others
Question One
Kamau completed his B. Com Degree 5 years ago at KU with Human Resource Management as
his specialization. Through various internship and HR officer job he gained enough experience to qualify for a Human Resource Manager’s job and was eventually employed by one of the large Manufacturing Co’s in Kenya. The organization has been in business since 2007, and they have grown at the rate of 150% per year.
Kamau had done so well in recruiting process that he was eventually promoted to the position of a HR Director at the group head office in 2010. Initially the labour turnover was only 2% which was alarming for Kamau, but he attributed this to the Company’s excellent remuneration packages and other benefits. The company also promoted eternally and everyone was assured he will get rewarded if he worked hard in the organization. Kamau recently promoted Atieno to the
vacant position of a HR Manager.
Page 1 of 3
After promoting Atieno, the labour turnover rose to 21%. The CEO recently requested Kamau to assist Atieno with the problem. The first thought that came into Kamau’ mind was “Have I made a mistake by promoting Atieno to HR Manager’s position?”. Kamau has realized that his job will be to solve management problems that have arisen because of the rapid growth and various increases in labour turnover all over sudden.
Kamau has also learnt that there have been increasing customers’ complaints from employees that good performance is not recognized in the organization and they do not feel equitably treated or rewarded. They have also been complaining about getting managers to listen to new ideas and to act on them. Bad atmosphere is developing in the Company and recently several talented employees have left. Mutua can sense a negative organization culture.
Required
a) Advise the HRM Director on the characteristics of the most effective promotion policy Atieno the HR manager should use in her day to day operations.[7marks]
b) Describe all the costs associated with high staff turnover.[6marks]
c) Explain to Atieno the benefits her Company would gain by embracing formal orientation programme.
[6marks]
d) Advise Atieno on the benefits her firm would gain by embarking on staff training.[6marks]
e) Describe the different reasons that cause employees’ grievances.[5marks]
Question Two
The industrial relations represent an integral part of social relations arising out of employer-
employee’s relations and their interactions in modern industries. This involves a study of the
state, the legal system, and the workers’ and employers’ organization at the intuitional levels. In
view of the statement;
a) Explain the importance of good industrial relations in workplaces.
[4marks]
b) Discuss the causes of the different employees’ grievances in organizations. [6marks]
Page 2 of 3
Question Three
a) Explain the factors that are likely to undermine interview’s usefulness.
[5marks]
b) Explain how you can make performance appraisal successful and effective.[5marks]
Question Four
a) Describe the critical essentials of a sound incentive plans.[5marks]
b) Discuss at least five objectives of wage and salary administration.[5marks]
Question Five
There is an increased realization that the manner in which organizations conduct their HR
activities will help create and sustain a competitive advantage. The contemporary trends and
challenges in the business environment necessitate the even greater attention be given to the
human resources of an organization. To the extent of this,
a) Explain the major trends that are currently affecting human resources management.[10marks]
Page 3 of 3
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