Bba 616: Total Quality Management Question Paper
Bba 616: Total Quality Management
Course:Master Of Business Administration
Institution: Kenyatta University question papers
Exam Year:2010
DATE:
Thursday 23rd September 2010
TIME: 2.00p.m - 5.00p.m
INSTRUCTIONS:
-
Attempt any four questions
-
All questions carry equal marks.
Q1.
Explain the differences between T.Q. M and traditional management and bring
out the major characteristics of each stage in the evolution of Quality
Management.
[25marks]
Q2.
Discuss the Juran Trilogy and it major contributions to quality planning.
[25marks]
Q3.
a)
Discuss the contributions of Edward Deming to quality management.
[15marks]
b)
Explain the benefits of quality management to firms in the service
industry in Kenya.
[10marks]
Q4.
Write brief notes on each of the following
i)
The dimensions of quality.
[15marks]
ii)
Benchmarking and its benefits.
[10marks]
Q5.
a)
Explain the principle of Kaizen and its benefits to customer oriented
organizations.
[15marks]
b)
Discuss the benefits of ISO 9000 certification.
[10marks]
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