Ofam 330:Introduction To Office Management Question Paper
Ofam 330:Introduction To Office Management
Course:Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2012
KENYA METHODIST UNIVERSITY
END OF 1''st ''TRIMESTER 2012 EXAMINATIONS
SCHOOL : BUSINESS AND ECONOMICS
DEPARTMENT : BUSINESS ADMINISTRATION
UNIT CODE : OFAM 330
UNIT TITLE : INTRODUCTION TO OFFICE MANAGEMENT
TIME: 2 HOURS
Instructions: Question ONE is Compulsory. Answer any other TWO Questions.
Question One
Define the following terms:
(10 Marks)
Office
Office practice
Office Organization
Office Management
Organization
Explain the main functions of an office.
(10 Marks)
Describe the qualities of an effective office manager.
(10 Marks)
Question Two
Explain any FIVE principles of good office organization.
(10 Marks)
The reception office is the image of the organization. What personal traits should a receptionist have in order to give a positive image of the organization?
(10 Marks)
Question Three
Discuss the role of the manager.
(10 Marks)
Explain the ways in which a manager can motivate his staff.
(10 Marks)
Question Four
Define the term communication.
(2 Marks)
Citing examples, explain the main forms of communication that can be used in an office.
(8 Marks)
Discuss any FIVE major factors that may hinder effective communication in an office.
(10 Marks)
Question Five
Explain how a manager would handle the following issues in his office.
Office Diary Management
Crisis Management
Premises and Staff Security
Implementing and Monitoring Procedures
Data Protection
(10 Marks)
Discuss the emerging issues in office management in the contemporary world.
(10 Marks)
More Question Papers
Exams With Marking Schemes
Popular Exams
Mid Term Exams
End Term 1 Exams
End Term 3 Exams
Opener Exams
Full Set Exams
Return to Question Papers