Buss 200:Office Practice Management Question Paper
Buss 200:Office Practice Management
Course:Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2013
KENYA METHODIST UNIVERSITY
END OF 2''ND ''TRIMESTER 2013 (FT) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : BUSS 200
UNIT TITLE : OFFICE PRACTICE MANAGEMENT
TIME : 2 HOURS
Instructions:
Answer any three questions
Question One
There are several definitions of an office, give three citing examples.
A receptionist is a very important person in any organization. What are her/his roles?
Briefly describe qualities of a good filing system.
Question Two
Describe the communication process.
(10 marks)
Identify five types of barriers to communication.
(10 marks)
Question Three
Mail refers to any written correspondence coming in and out of an organization. In relation to this, identify six such correspondences.
(10 marks)
Explain briefly the factors one should consider while choosing filling equipment.
(10 marks)
Question Four
Describe briefly the six management functions.
(12 marks)
Discuss the four basic functions of an office.
(8 marks)
Question Five
Write short notes on
Organizational chart
Office layout
Office equipment
Postal services (inland and overseas)
Safety and security.
(20 marks)
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