Bhtm 220:Housekeeping Management Question Paper
Bhtm 220:Housekeeping Management
Course:Hospitality & Tourism
Institution: Kenya Methodist University question papers
Exam Year:2013
KENYA METHODIST UNIVERSITY
END OF 3''RD ''TRIMESTER 2013 (PT) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : BHTM 220
UNIT TITLE : HOUSEKEEPING MANAGMENT
TIME : 2 HOURS
Instructions:
Answer any three questions.
Question One
Highlight five advantages of job description to both job holder and the organization.
(5 marks)
Compile a job description of an executive housekeeper.
(15 marks)
Question Two
Discuss five importance of training housekeeping staff to the hotel.
(10 marks)
State ten basic etiquettes that the housekeeping staff professional should exhibit.
(10 marks)
Question Three
Describe the procedure to follow when cleaning guest bathroom
(15 marks)
List five items used for replenishing the room.
(5 marks)
Question Four
Explain five factors to bear in mind when purchasing housekeeping equipments.
(10 marks)
Highlight ten activities carried out during weekly cleaning.
(10 marks)
Question Five
What is briefing in housekeeping.
(2 marks)
Discuss nine issues covered during briefing.
(18 marks)
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