Bhtm 220:Housekeeping Management Question Paper
Bhtm 220:Housekeeping Management
Course:Hospitality & Tourism
Institution: Kenya Methodist University question papers
Exam Year:2013
KENYA METHODIST UNIVERSITY
END OF 2''ND ''TRIMESTER 2013 (FT) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : BHTM 220
UNIT TITLE : HOUSEKEEPING OPERATIONS MANAGEMENT
TIME : 2 HOURS
Instructions:
Answer any three questions
Question One
List the department that makes the accommodation division.
(3 marks)
Explain the significance of rooms to the guest.
(12 marks)
State any five types of rooms.
(5 marks)
Question Two
Highlight five factors to bear in mind when planning housekeeping facility.
(5 marks)
Explain five objectives of facility planner.
(10 marks)
State five roles of an executive housekeeper.
(5 marks)
Question Three
Explain five ways of obtaining information in job analysis.
(10 marks)
How would you source for staff in housekeeping department?
(10 marks)
Question Four
Explain five reasons for training housekeeping staff.
(10 marks)
Enumerate rules that must be observed by floor attendant.
(5 marks)
List at least five items found in a maid cart.
(5 marks)
Question Five
Describe the procedure of making a bed.
(10 marks)
Describe the procedure of cleaning guest bathroom.
(10 marks)
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