Bhtm 308:Accommodation Management Question Paper
Bhtm 308:Accommodation Management
Course:Hospitality & Tourism
Institution: Kenya Methodist University question papers
Exam Year:2013
KENYA METHODIST UNIVERSITY
END OF 2''ND ''TRIMESTER 2013 (FT) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : BHTM 308
UNIT TITLE : ACCOMMODATION MANAGEMENT
TIME : 2 HOURS
Instructions:
Answer any three questions
Question One
What is a room status report?
(2 marks)
Name the departments that make up the room division departments.
State any five functions of housekeeping department.
(5marks (3 marks)
Explain five challenges of room division department.
(10 marks)
Question Two
Describe the steps you would take to establish guest service program in room division. (20 marks)
Question Three
Define no-shows.
(1 mark)
Explain how yield management controls forecast information.
(9 marks)
Explain five benefits of yield management.
(10 marks)
Question Four
Explain how technology aids in reservation and in and in yield management.
(10 marks)
Enumerate challenges faced when staffing housekeeping unit.
(10 marks)
Question Five
Discuss how you would motivate staff in room division.
(10 marks)
Explain five tools that are used in evaluating front office operations.
(10 marks)
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