Hsmg 543:Quality Management Question Paper
Hsmg 543:Quality Management
Course:Health Management System
Institution: Kenya Methodist University question papers
Exam Year:2011
FACULTY OF HEALTH SCIENCES
DEPARTMENT OF HEALTH SYSTEM MANAGEMENT AND MEDICAL EDUCATION
DURATION: 3 HRS
INSTRUCTIONS: 1. Answer ALL Questions in Section A and TWO in Section B 2. Write your University ID on ALL scripts 3. Use only blue, black ball point or ink
SECTION A
Question 1
Explain the following terms using the views of TQM Gnus:
a) Quality Assurance
b) Reengineering
c) Quality control (15marks)
Question 2
Crosby emphasized quality management and improvement of small projects carried out through out the organization. Discuss the application of Crosby`s TQM philosophy, in a middle level hospital in Kenya. (20marks)
Question 3
Discuss the application of the Kaizen approach as a tool of TQM in a service industry. (15marks)
SECTION B
Question 5
Quality processes are the fundamental building blocks of all organizations and both understanding and process improvement form the life blood of total quality organization. Discuss various TQM tools. (25marks)
Question 6
The successive stones in providing quality health care services depend on successive implementation of TQM strategy. Discuss various consideration you will take into account in successive implementation of TQM philosophy in Kenya`s health sector. (25marks)
Question 7
Discuss the characteristics and objectives of performance management tools in an organization of your choice. (25marks)
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