Comm 111:Communication Skills Question Paper
Comm 111:Communication Skills
Course:Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2009
KENYA METHODIST UNIVERTISY
END OF FIRST TRIMESTER 2009 EXAMINATIONS
FACULTY : BUSINESS AND MANAGEMENT STUDIES
DEPARTMENT : BUSINESS ADMINISTRATION
COURSE CODE : COMM 111
COURSE TITLE : COMMUNICATION SKILLS
TIME : 2 HOURS
INSTRUCTIONS
• Answer any THREE Questions
Question 1
a) Define the term communication as applied in communication skills (6 marks)
b) Outline the factors which affect effective communication (10 marks)
c) Explain what you understand by
(i) Communication is a process (4 marks)
(ii) Communication is irreversible (3 marks)
Question 2
a) Identify and explain five reasons why effective communication is important in any
business organization (10 marks)
b) Explain the advantages and disadvantage of grapevine communication (7 marks)
c) Discuss factors associated with good listening skills. (6 marks)
Question 3
a) Differentiate between reading and studying giving examples (8 marks)
b) What you understand by:-
i) Extensive reading (3 marks)
ii) Intensive reading (3 marks)
iii) Light reading (3 marks)
c) Discuss the main objectives of reading (6 marks)
Question 4
a) Discuss the major roles and functions of a library with reference to a University
Library (8 marks)
b) What is a catalogue?
i) Why is it necessary in Library (4 marks)
ii) List and explain the uses of three forms of a catalogue (5 marks)
c) Explain the uses of Bibliography and reference lists as used in writing an essay marks (6 marks)
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