Dhrm 023/032:Organizational Behaviour And Leadership Question Paper
Dhrm 023/032:Organizational Behaviour And Leadership
Course:Diploma In Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2011
SCHOOL : SCHOOL OF BUSINESS AND ECONOMICS
DEPARTMENT : BUSINESS ADMINISTRATION
TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE and any Other TWO Questions
Question 1
a) It’s the duty of a HR manager to maintain high morale among employees in an organization. Explain TEN indicators of low morale among employees. (10marks)
b) Highlight ways in which managers build norms among members of formal group. (10marks)
Question 2
a) Outline the benefits of informal groups to organization. (10marks)
b) Explain five ways in which effective leadership facilitates the realization of organizational goals. (10marks)
Question 3
a) A newly incorporated enterprise intends to establish its organization structure. Describe five principles that the management should observe when undertaking this task. (10marks)
b) Explain the measures that management may take to ensure flexibility in a matrix organization structures. (10marks)
Question 4
a) Explain five factors that may cause stress in a work place. (10marks)
b) Outline the reasons that should make workers resist change intended to benefit an organization. (10marks)
Question 5
a) Explain five ways in which an organization may benefit from successful conflict resolution among its employees. (10marks)
b) Its common for inter group competition to develop in an organization. Highlight the favourable effects that such inter-group-competition would have on individual groups involved. (10marks)
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