Bbit 111:Business Information Systems Question Paper
Bbit 111:Business Information Systems
Course:Business Information Technology
Institution: Kenya Methodist University question papers
Exam Year:2011
FACULTY : COMPUTING AND INFORMATICS
DEPARTMENT : CIS AND BIT
TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE and any Other TWO Questions
Question 1
a) Define the following terms
i) Proprietary software
ii) Business process reengineering
iii) Customer relationship management system
iv) Telecommuting
v) Demand reports
vi) Exceptional reports (12marks)
b) Identify five functions of operating systems. (5marks)
c) Distinguish between the following terms:
i) Main memory and secondary memory
ii) Structured and unstructured decisions
iii) Supply Chain management and Enterprise resource planning
iv) Control unit and Logical unit (4marks)
d) Outline five merits of proprietary software. (5marks)
e) Explain four key components of a business information system. (4marks)
Question 2
a) Describe five key stages in the system development lifecycle. (10marks)
b) How can information systems be utilized to support a firm`s competitive strategies? (10marks)
Question 3
a) Discuss three types of operational support systems and three types of management support. (12marks)
b) Describe four system installation strategies that may be considered for a conversion plan. (8marks)
Question 4
a) Describe five categories of proprietary software indicating how they can be utilized in organizations. (10marks)
b) Citing benefits and challenges, analyze how management information systems have impacted on the Kenyan business sector. (10marks)
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