Buss 025:Business Communication Question Paper
Buss 025:Business Communication
Course:Diploma In Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2013
KENYA METHODIST UNIVERSITY
END OF 3RDTRIMESTER 2013 (EVENING) EXAMINATION
SCHOOL : BUSINESS AND ECONOMICS
DEPARTMENT : BUSINESS ADMINISTRATION
UNIT CODE : BUSS 025
UNIT TITLE : BUSINESS COMMUNICATION
TIME: 2 HOURS
INSTRUCTIONS
Answer question one and any other two questions
Question One
In what way does understanding the components of the communication process help us to be more effective communicators?
(10 marks)
What is the difference between listening and hearing?
(2 marks)
Mwaniki is having problems listening in class. Advise her on how to overcome this problem.
(8 marks)
Briefly discuss two types of communication that you know
(10 marks)
Question Two
The ability to communicate effectively is important in relationships, education and work. Suggest some of the steps and tips to help you develop good communication skills.
(12 Marks)
Communicating in a meeting is an essential part of effective communication. What is the process of running an effective meeting?
(8 Marks)
Question Three
Identify and explain five non-verbal cues to consider when delivering a speech.
(10 Marks)
With relevant illustrations show how language can be used as a tool of communication.
(10 marks)
Question Four
Muthoni is about to enter into a business negotiation with a company. What are the do’s and don’ts of negotiations would you advise her on?
(10 marks)
Identify and explain the characteristics of a good presentation.
(10 marks)
Question Five
Highlight and explain the various ways of dealing with barriers to communication.
(10 marks)
Why should a speaker use visual aids in a speech?
(10 marks)
More Question Papers