Buss 025:Business Communication Question Paper
Buss 025:Business Communication
Course:Diploma In Public Relations & Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2013
KENYA METHODIST UNIVERSITY
END OF 2''ND ''TRIMESTER 2013 (DAY) EXAMINATION
SCHOOL : BUSINESS AND ECONOMICS
DEPARTMENT : BUSINESS ADMINISTRATION
UNIT CODE : BUSS 025
UNIT TITLE : BUSINESS COMMUNICATION
TIME: 2 HOURS
INSTRUCTIONS
Answer question one and any other two questions
Question One
Information flow can occur in the following ways in a company/organization. Give their definitions and briefly state the style use
Formal communication
(5 Marks)
Informal communication
(5 Marks)
Outline the factors that determine the selection of the channels of communication
(10 Marks)
Question Two
Discuss the four directions of communication
(12 Marks)
State and explain briefly the three types of meeting
(8 Marks)
Question Three
Give reasons why ethics is an important part of running a business
(10 marks)
Below are classifications of reports. Mention at least two types or examples of reports found in each classification
(10 marks)
Regular and routine
Occasional reports
Specially commissioned reports
Question Four
Explain the principles and practices of interviewing
(10 marks)
i) What is video- conferencing
(5 Marks)
What is telecommuting
(5 marks)
Question Five
Outline and discuss the various parts of a business letter.
(10 marks)
Discuss the layout of a memorandum
(10 marks)
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