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Hrmt 411: Crisis And Change Management Question Paper

Hrmt 411: Crisis And Change Management

Course:Bachelor Of Commerce

Institution: Kabarak University question papers

Exam Year:2009

COURSE CODE: HRMT 411
COURSE TITLE: CRISIS AND CHANGE
MANAGEMENT
STREAM: Y4S1

INSTRUCTIONS:
1. Answer questions ONE and any other TWO questions.

QUESTION ONE (COMPULSORY) (30 MARKS)
a) Change brings stress and anxiety as well as opportunities and the possibility for
optimism. Effective organization structures are more conducive to change. It is
easier to implement change in a move rather than less effective setting. With this
in mind, clearly explain (with the aid of a diagram) the divisional structure citing
its merit and demerits. (8mks)
b) Outsourcing is a management tool that assists in rethinking and re-energizing a
company. Explain using relevant examples the difference between outsourcing
and in sourcing as strategic leverages to change. (6mks)
c) “Employee training can set the supportive climate for change management”.
Using the relevant examples, justify this statement. (6mks)
d) Explain the role of Human Resource Management in managing change in an
organization. (5mks)
e) Discuss the adaptation and discarding stages of the change coping cycle in
relation to self-esteem and performance. (5mks)
QUESTION TWO
a) Organizations respond more slowly to environmental change in decline than in
growth. This means that the influencing stage in the change process becomes
very extremely difficult. With this in mind, explain the influencing state in the
change process. (5mks)
b) “Pressure for change originates in the environment whereas pressure for stability
originates with in the organization”. With relevant examples, examine this
statement critically. (5mks)
c) Explain the technique that can be assist in the diagnosis of change. (4mks)
d) There are different types of organizational changes. Discuss with the use of
relevant examples, directional and anticipatory change. (6mks)
QUESTION THREE
a) i) “Resistance to change is good for an organization”. Do you agree or disagree?
Discuss. (5mks)
ii) How can you deal with individual’s resistance to change? (3mks)
b) Explain the steps that should be used when an organization faces a risk
(12mks)
QUESTION FOUR
a) The commitment and support of the top management is crucial to effective change
management. Give reasons to support this statement. (8mks)
b) Discuss any SIX reasons behind the rapid changes in organizations in the 21st
century. (6mks)
c) Explain how an organization can manage corporate change. (6mks)

Hrmt 411: Crisis And Change Management Question Paper

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