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Crisis And Change Management 2009/2010 Academic Year Question Paper

Crisis And Change Management 2009/2010 Academic Year

Course:Bachelor Of Commerce

Institution: Kabarak University question papers

Exam Year:2010

COURSE CODE: HRMT: 411
COURSE TITLE: CRISIS AND CHANGE MANAGEMENT
STREAM: Y4S1

INSTRUCTIONS:
1. ANSWER THREE QUESTIONS
2. QUESTION ONE IS COMPULSARY

QUESTION 1
a) Explain why Kabarak University may be classified as an open system in its
operation in relation to its environment. (7 marks)

b) Discuss Kurt Lewin’s field force theory of change management citing its
contribution to successful change management in organisations. (8 marks)

c) Discuss the concept and importance of Total Quality Management outlining its
importance in the success of organisations. (8 marks)

d) Explain the major types of change that organization may consider to undertake in
order to improve performance. (7 marks)

QUESTION 2
a) Discuss the role of Human Resource Management in the process of change
Management.

b) Explain why members of an organisation are likely to resist any change introduced
to the organisation by management. (10 marks)

QUESTION 3
a) Outline the significance of conducting SWOT analysis. (8 marks)

b) Discuss various forces within the organisation’s external environment that have
actual or potential impact on the organisations ability to achieve its
objectives (12 marks)

QUESTION 4
a) Explain the factors of the internal environment that may influence the organisation
to undertake a change. (10 marks)

b) Discuss ways in which change may be resisted by members of the
organization. (10 marks)

QUESTION5
a) Discuss the process and functions of organisational restructuring. (10 marks)

b) Explain some of the customer oriented strategies that organisations wanting to
achieve customer satisfaction may adopt. (10 marks)

Crisis And Change Management 2009/2010 Academic Year Question Paper

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