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Hbc 2108: Principles Of Management Question Paper

Hbc 2108: Principles Of Management

Course:Bachelor Of Commerce

Institution: Dedan Kimathi University Of Technology question papers

Exam Year:2013

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DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
UNIVERSITY EXAMINATION ACADEMIC YEAR 2012/2013
FIRST YEAR SUPPLEMENTARY/SPECIAL EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE/BUSINESS ADMINISTRATION/PURCHASING AND SUPPLIES MANAGEMENT
HBC 2108/HPS 2206: PRINCIPLES OF MANAGEMENT/PRINCIPLES AND PRACTICE OF MANAGEMENT
DATE: 3RD JULY 2013 TIME: 11.00AM – 1.00PM
Instructions:
Answer question ONE and any other TWO questions
QUESTION ONE
Kadomo securities are a security firm specializing in hotel security and operating in Mombasa, Kisumu, Nyeri, Eldoret and Nairobi. The firm has Head office in Nairobi. Kadomo offers the following services:
? Installation of hotel alarm systems
? Responding to emergency security calls by clients
? Training of guard dogs
? Transporting of money and other variables
? Guarding private and public property
Each branch in the towns mentioned operates as a business unit managed by a manager who reports to the deputy general manager operation. The top management consists of the general manger, the deputy general manager finance and the deputy general manager operations. The middle level management includes all the unit managers and the functional heads of departments that include marketing manager, head of accounts, human resource manager and the operations manager. The heads of department report to their respective managers. The lower level management team includes the various supervisors under each department.
a. Draw an organization chart for Kadomo securities showing the three levels of management (7 mrks)
b. What style of management is appropriate in each of the services offered by Kodomo Securities? Why (5 mrks)
c. Illustrate three methods that organizations use to departmentalize. (9 mrks)
d. Explain any six of H. Fayol’s principles of management. (9 mrks)
QUESTION TWO
a) Identify any four weaknesses of a rational decision making process (4 marks)
b) Change is inevitable in every organization. What can managers do to minimize resistance to change in an organization ? (6 marks)
c) Discuss any five characteristics of management (10 marks)
QUESTION THREE
a). Discuss any four styles of management (10 marks)
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b). what is span of control and what factors determine the span of control? (10 marks)
QUESTION FOUR
a). Discuss in detail the selection process (12 marks)
b). Explain any 4 arguments for and 4 arguments against social responsibility. (8 marks)
QUESTION FIVE
a) Mc Gregor in his theory X and Y contributed immensely to the evolution of management. Discuss his contributions to the field of management and show their application to modern day management.(10mks)
b) Discuss the different levels of management (10 marks)
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Hbc 2108: Principles Of Management Question Paper

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