Hrmg 433/431: Cross Cultural And Diversity Management Question Paper
Hrmg 433/431: Cross Cultural And Diversity Management
Course:Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2011
FACULTY : BUSINESS AND MANAGEMENT STUDIES
DEPARTMENT : BUSINESS ADMINISTRATION
TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE and any Other TWO Questions
Question 1
a) Give a brief explanation of the following concepts (20marks)
i) Managing diversity
ii) Stereotyping
iii) Self-fulfilling prophecy
iv) Cultural relativism
v) Valuing diversity
b) Briefly explain the opportunities and challenges presented by globalization (10marks)
Question 2
a) Identify and briefly explain any five dimensions of cultural orientations model (15marks)
b) Highlight the benefits of effectively managing diversity in the workplace (5marks)
Question 3
a) Briefly explain the role of cultural frames in cross-cultural communication (5marks)
b) Cross-cultural communication is often affected by the various barriers “noises” leading to increased distortions and misunderstandings. Identify and explain at least five of those barriers (noises) (15marks)
Question 4
Identify and briefly explain the steps involved in a perceptual process as illustrated in the perceptual process model. (20marks)
Question 5
a) Explain the relationship between culture and communication (5marks)
b) Identify and briefly explain the four main characteristics of culture (10marks)
c) Highlight the role of technology and the media in culture formation (5marks)
More Question Papers