Pscm 430: Operations Management Question Paper
Pscm 430: Operations Management
Course:Accounting,Finance And Investiments
Institution: Kenya Methodist University question papers
Exam Year:2012
KENYA METHODIST UNIVERSITY
END OF 3''RD ''TRIMESTER 2012 (EVENING) EXAMINATIONS
SCHOOL : BUSINESS AND ECONOMICS
DEPARTMENT : ACCOUNTING, FINANCE & INVESTMENTS
UNIT CODE : PSCM 430
UNIT TITLE : OPERATIONS MANAGEMENT
TIME: 2 HOURS
Instructions: Answer Question ONE and any other TWO Questions.
Question One(Compulsory). Show ALL your Workings.
Calculate the forecast for each period using a smoothing constant of 0.10 for the data below.
Period (t) Actual Demand
1 40
2 41
3 43
4 42
5 40
6 39
7 38
8 44
9 38
10
Calculate the MAD,SMSE and MAPE for the above data.
(20 Marks)
Highlight the various stages that mark the Historical development of operations management. Explain the key milestones in these stages.
(10 Marks)
Question Two
The management of company A is interested in THREE alternatives that may influence its profit margin. The alternatives are:
Arrange for subcontracting
Construct new facilities
Do nothing
The correct choice largely depends upon demand which may be low, medium or high. By consensus, management estimates the respective demand probabilities as 0.1, 0.5 and 0.4.
0.1 Low 0.5 Medium 0.4 High
A 10 50 90
B -120 25 200
C 20 40 60
Required:
Come up with a decision tree
Highlight the option that generates the highest profit level by calculating EV (Expected Value).
(15 Marks)
Highlight any FIVE reasons for product & services design.
(5 Marks)
Question Three
Use a well labeled diagram to explain the product life cycle.
(10 Marks)
Discuss the phases in product design and development.
(10 Marks)
Question Four
Explain how Japanese Manufacturers have used reverse engineering for their own benefit.
(10 Marks)
Discuss the reasons why operations should work towards bringing success to an organization in relation to competitiveness.
Question Five
Discuss using practical examples, the need to have operations management in organizations. (20 Marks)
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