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Hrmt 313: Industrial Psychology Question Paper

Hrmt 313: Industrial Psychology

Course:Bachelor Of Commerce

Institution: Kabarak University question papers

Exam Year:2009

INSTRUCTIONS:
1. Answer questions ONE and any other TWO questions.
2. Do not write on the question paper.
QUESTION ONE
The Managing Director of the Company you work for has requested you to present a
paper to the Board of Directors on the significance of Employee Commitment and
Employee Job Satisfaction to the organization using the guide provided below:
a) Distinguish between Employee Commitment and employee Job
Satisfaction (6mks)
b) Discuss the strategies that organizations can use to enhance employee
commitment and Employee Job satisfaction in the organization.
(12mks)
c) Critically discuss the benefits of committed and satisfied workforce.
(12mks)
QUESTION TWO
a) With the aid of a diagram, outline the concept of Psychological Contract.
(4mks)
b) Explain the characteristics of Psychological Contract. (8mks)
c) Discuss how an organization can develop and maintain a positive psychological
contract among the workforce. (8mks)
QUESTION THREE
a) Identify the sources of conflict among groups in the organization. (5mks)
b) Explain the different ways in which individuals in organization respond to
conflict. (5mks)
c) Discuss how managers can deal with dysfunctional conflict. (10mks)
QUESTION FOUR
a) Discuss the factors that influence learning in organizations. (6mks)
b) Discuss the methods that are used in assessing training needs in organizations.
(5mks)
c) Explain the significance of employee orientation training programme in a
business organization. (9mks)

Hrmt 313: Industrial Psychology Question Paper

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