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Industrial Relations 2010/2011 Academic Year Question Paper

Industrial Relations 2010/2011 Academic Year

Course:Bachelor Of Commerce

Institution: Kabarak University question papers

Exam Year:2010

INSTRUCTIONS:
• Answer question ONE and any other TWO questions.
• Do not write on the question paper.
QUESTION ONE
The chief executive of the company you work for has asked you to prepare a presentation to
The Board of Governors on resolving disputes and enhancing good relations in the organization.
(a) Outline the major causes of poor relations between employers and employees. (8 marks)
(b) Explain the strategies that organizations can adopt in order to enhance good industrial in
the organization. (8 marks)
(c) Outline the role of the following in enhancing industrial relations in Kenya.
(i) Central Organization of Trade Union (COTU) (7 marks)
(ii) Federation of Kenyan Emploeyers (F.K.E) (7 marks)
QUESTION TWO
You have been identified to lead a team in your organization to negotiate for salaries and
working conditions with the trade union.
(a) With the aid of a diagram outline the process of collective bargaining. (3 marks)
(b) Discuss the techniques and skills you are going to employ in the course of the
negotiation. (8 marks)
(c) Outline the advantages and disadvantages of collective bargaining. (9 marks)
QUESTION THREE
(a) With the aid of a diagram, describe the process of resolving grievances and trade disputes
in organizations in Kenya. (4 marks)
(b) Discuss the approaches that are used in resolving disputes and grievances between employers
and employees. (9 marks)
(c) Discuss the role of the Ministry of Labor in resolving industrial disputes. (7 marks)

QUESTION FOUR
(a) The new labour laws provide rights and responsibilities to both employers and employees.
(i) Explain the rights of employees as provided for in employment Act 2007 (6 marks)
(ii) Outline the responsibilities of employees in Occupational and safety act 2007 (6 marks)
(b) Discuss the major trends that influence the management of industrial relations in the world
today. (8 marks)

Industrial Relations 2010/2011 Academic Year Question Paper

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