Chtm 0010: Introduction To Tourism &Amp; Hospitality Management Question Paper
Chtm 0010: Introduction To Tourism &Amp; Hospitality Management
Course:Certificate In Ecotourism & Hospitality Management
Institution: Chuka University question papers
Exam Year:2012
CHUKA UNIVERSITY
COLLEGE
UNIVERSITY EXAMINATIONS
FIRST YEAR EXAMINATION FOR THE AWARD OF
CERTIFICATE IN HOSPITALITY AND TOURISM MANAGEMENT
CHTM 0010: INTRODUCTION TO TOURISM & HOSPITALITY MANAGEMENT
STREAMS: CHTM Y1S1 TIME: 2 HOURS
DAY/DATE: MONDAY 10/12/2012 8.30 A.M – 10.30 A.M.
INSTRUCTIONS:
Answer all the questions in Section A and any two (2) in Section B.
SECTION A: (30 MARKS)
1. Differentiate between the following terms as used in tourism and hospitality management:
(a) Hotel and hostel [2 marks]
(b) Tourist and excursionist [2 marks]
(c) Inbound tourism and domestic tourism [2 marks]
(d) Conference centre and convention hotel [2 marks]
2. Describe five (5) effects of tourism to the host community’ economy. [5 marks]
3. Describe six (6) forms of tourism. [3 marks]
4. Explain briefly three (3) reasons why people choose to dine out. [6 marks]
5. Outline five (5) reasons why people study tourism as a career choice. [5 marks]
6. List three (3) features and amenities found in a luxury full service hotel. [3 marks]
SECTION B: (40 MARKS)
7. Discuss the constraints influencing productivity in the food and beverage sector, with relation to Kenyan hospitality industry. [20 marks]
8. Describe the classification of hotels, evaluating fully the distinct amenities and features that differentiate one from another. [20 marks]
9. List and explain factors that have contributed to the increased demand for travel.
[20 marks]
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