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Hrd 2101: Communications Skills Question Paper

Hrd 2101: Communications Skills

Course:Bachelor Of Commerce

Institution: Dedan Kimathi University Of Technology question papers

Exam Year:2010

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KIMATHI UNIVERSITY COLLEGE OF TECHNOLOGY UNIVERSITY EXAMINATION 2010/2011 FIRST YEAR FIRST SEMESTER EXAMINATION FOR BACHELOR OF COMMERCE AND BACHELOR OF PURCHASING AND SUPPLIES HRD 2101: COMMUNICATIONS SKILLS DATE: 7TH DECEMBER 2010 TIME: 11.00AM– 1.00PM INSTRUCTIONS: Answer question ONE and any other TWO questions QUESTION ONE
a) In order to achieve effective communication, one must understand the context in which communication is taking place. Using clear examples and identifying factors that lead to successful communication, explain any four communication contexts. [12 marks]
b) Oral communication is unsuccessful if it does not include listening. What is the importance of listening? [5 marks]
c) John, a classmate, feels that he rarely has enough time to read for all the subjects that he is taking. What advice would you give him regarding efficient reading? [8 marks]
d) Make short notes on each of the following:
i. Minutes [2 marks]
ii. Agenda [1 mark]
iii. Public relations [2 marks]
QUESTION TWO
a) Using clear examples, explain five channels used to communicate meaning through body language. [10 marks]
b) You are a manager at XYZ Co. Ltd., which is undertaking some changes in senior staff. The company is rife with rumour concerning the reorganization and this is affecting productivity. What would you do to control the situation? [10 marks]
QUESTION THREE
a) You are writing a letter inviting a local businessman to address your entrepreneurship club on effective business practices. State and explain any five key elements of your letter. [10 marks]
b) In order to gain the most from a lecture, you must be able to listen attentively and at the same time write down some notes. Explain. [10 marks]
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QUESTION FOUR
a) Explain the basic purpose of each of the following types of interviews:
i. Selection interview (2 marks)
ii. Disciplinary interview (2 marks)
iii. Performance appraisal interview [2 marks]
b) Giving four points, explain the importance of visual aids in the presentation of information. [8 marks]
c) Briefly explain the importance of acquiring good communication skills for an individual. [4 marks]
QUESTION FIVE You have been selected to make a presentation during a seminar to be held at the university. Explain the principles you would consider while preparing your speech and the actions you would take to create and sustain interest during the presentation. [20 marks]

Hrd 2101: Communications Skills Question Paper

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