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Bmit 311: Management November 2008 Question Paper

Bmit 311: Management November 2008

Course:Bachelor Of Business Management And Information Technology

Institution: Kabarak University question papers

Exam Year:2008

COURSE CODE: BMIT 311
COURSE TITLE: MANAGEMENT
STREAM: Y3S1
DAY: WEDNESDAY
TIME: 8.30-11.30 A.M.
DATE: 10/11/2008
INSTRUCTIONS:
1. Answer question ONE and any other FIVE questions

1. a) (i) Clearly distinguish between organizational vision and mission.
(2 marks)
(ii) Explain the key qualities of a good mission statement (3 marks)
b) The modern trend in many business organsations encompasses group
decision making in the form of committees, commissions, task forces,
agencies, panels or boards. Discuss the case for and against such a trend.
(3 marks)
c) To manage universities effectively management requires an effective
control system. Discuss the phases of an effective control system
necessary to monitor and accomplish tasks in such organizations and
explain major considerations in each phrase. (3½ marks)
d) Successful corporations are those that come up with objectives before
commencing their operations. Discuss the features of high quality
objectives. (3½ marks)
2. a) Modern trends and practices call for organisations to pursue wider
objectives in addition to the profitability. Explain the concept of business
social responsibility (BSR) and discuss the various components that
should be addressed by a socially responsible organisation. (3½ marks)
b) Discuss the main sources of managerial power in public organizations.
(3½ marks)
3. a) You have been invited to advise the university management board on the
recruitment and selection process of competent staff. Explain to the board
the steps involved in the selection process of academic staff.
(3 marks)
b) Advise the university management board in question 3 (a) above on the
design of an effective employee appraisal system in terms of:-
i) Factors to be considered in designing the system. (2 marks)
ii) Performance appraisal techniques. (2 marks)
4. a) Informal groups exist in organizations to cater for interests and needs of
employees. Discuss the merits and limitations of such groups in business
organizations. (3 marks)
b) i) Distinguish between centralization and decentralization of
authority in public Universities. (2 marks)
ii) Explain the benefits and shortcomings of adopting decentralization
in the allocation of authority. (2 marks)
5. Due to rapid expansion of Equity Bank, the operations manager now controls
eight assistant managers. This expansion has led to the need for greater
delegation and clear definitions of authority and responsibility required.
a) Explain what is meant by:-
i) Responsibility (1 mark)
ii) Authority (1 mark)
iii) Accountability (1 mark)
iv) Delegation (1 mark)
b) Discuss the barriers to effective delegation and how the problems with
delegation can be tackled. (3 marks)
6. a) Explain the relevance of the Managerial Grid (By Blake and Mouton) to
the understanding of leadership styles. (3½ marks)
b) Understanding motivation theory is an important part of managing people.
Explain what is meant by the content and process theory of motivation.
(3½ marks)
7. a) Discuss the importance of management ethics in financial institutions
(3½ marks)
b) How can the role of the Vice Chancellor in private University be
explained. (3½ marks)
8. a) An NGO with interest in research on the impact of HIV and AIDS in sub-
Saharan Africa is in the process of establishing its foothold in the
continent. It plans to open offices in West, East, North and Southern
Africa but to retain its Head Office in Belgium. The HQs has sent a team
of experts to conduct a pilot study before a full launch and the team has
retained you for advice.
Required
a) Discuss with the team the options of the organization structures available for
consideration. (4 marks)
b) What factors to consider in designing an appropriate organization structure.
(3 marks)

Bmit 311: Management November 2008 Question Paper

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