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Mist 520:Management Information Systems And Design August 2010 Question Paper

Mist 520:Management Information Systems And Design August 2010

Course:Master Of Business Administration

Institution: Kabarak University question papers

Exam Year:2010

KABARAK UNIVERSITY UNIVERSITY EXAMINATIONS
2009/2010 ACADEMIC YEAR
FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION
COURSE CODE: MIST 520

INSTRUCTIONS:
1. Answer any four questions.
2. All questions are worth 15 marks each.
3. Write legibly.
4. Switch off all mobiles and PDAs.
5. Follow instructions on the answer sheets and number all questions carefully.

QUESTION ONE
(a) Describe the resources that an Information Systems manager manages. [5 Marks]
(b) Jane is an assembly line worker in the ABC Enterprises Company and Margret is the CEO of the same
company. What would be the difference between the services these two require from the organization’s
information system? [4 Marks]
(c) List the key steps in developing a strategic plan and explain the importance of the strategic plan for an
Information Systems manager. [3 Marks]
(d) A company called FarmTech sells farming inputs and has installed a new software to manage sales. The
system provides very detailed information on who bought what and at what time. The sales department is
very happy with the system but the general manager is not. She says the system does not help her in her
work. What do you think is the likely problem with the system from the general manager’s perspective
and what would you do to improve it? [3 Marks]

QUESTION TWO
(a) What is the information economy? [3 Marks]
(b) What is information and how does it add value in an organization? [4 Marks]
(c) In your view, how can Kenya make use of opportunities offered by the information economy to create
high value jobs for our youth? [3 Marks]
(d) A new hospital has identified information technology as a crucial aspect of its growth strategy. You
have been contracted to help them set up an information systems management structure. What
would be your advice to this organization? [5 Marks]

QUESTION THREE
(a) Describe the nature of the Capability Maturity Model and its usefulness to the modern enterprise.
[4 Marks]
(b) A cooperative society intends to computerize their operations and have identified a software system
that they intend to purchase. What advice would you offer this organization regarding how they should
go about procuring the new software system? [4 Marks]
(c) What are the key features of the spiral software development model? [3 Marks]
(d) What advantages does the spiral software development process have over the waterfall model?
[4 Marks]

QUESTION FOUR
(a) What is quality in relation to enterprise management? [3 Marks]
(b) Describe briefly the goals of ISO9000 standards and explain the processes required to attain the standard.
[5 Marks] Page 3 of 3

(c) What would the following stakeholders in a company benefit from the successful implementation of
ISO9001:2008 by the company:
i. Customers
ii. Workers
iii. Suppliers
iv. Shareholders. [4 Marks]
(d) What is the relevance of the ISO/IEC 12207 standard for information systems professionals?
[3 Marks]

QUESTION FIVE
(a) Business Process Outsourcing is considered a strategic area in Kenya’s Vision2030. Explain why.
[4 Marks]
(b) What motivates companies to outsource? [3 Marks]
(c) What processes should a company outsource? [3 Marks]
(d) (i) Discuss the objectives of business process reengineering(BPR). [2 Marks]
(ii) If you were to carry out BPR in your organization, what obstacles should you be prepared to
deal with? [3 Marks]

QUESTION SIX

(a) Why is knowledge considered so important in today’s enterprises? [3 Marks]
(b) “Tacit knowledge, internalized by a user, is almost impossible to put into a document or a database.”
What techniques are available to the knowledge manager to capture tacit knowledge and externalize it?
[4 Marks]
(c) Knowledge Management is not practiced in your organization but as a manager, you believe is will
add value to the enterprise. What arguments would you make to your CEO to convince him or her to
implement knowledge management? [4 Marks]
(d) One change equation states that:
DxVxF > R where D= dissatisfaction, V=Vision, F=First Steps and R=Resistance to change. How
would you apply this or other change formula to manage the implementation of a new software
system intended to automate your organization’s management processes? [4 Marks]

Mist 520:Management Information Systems And Design August 2010 Question Paper

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