Tohm 251: Travel And Tours Operation Question Paper
Tohm 251: Travel And Tours Operation
Course:Degree In Tourism And Hospitality Management
Institution: Chuka University question papers
Exam Year:2013
CHUKA
UNIVERSITY
UNIVERSITY EXAMINATIONS
SECOND YEAR EXAMINATIONS FOR THE AWARD OF
DEGREE IN TOURISM AND HOSPITALITY MANAGEMENT
TOHM 251: TRAVEL AND TOURS OPERATION
STREAMS: Y2S1 TIME: 2 HOURS
DAY/DATE: FRIDAY 19/4/2013 2.30 PM – 4.30 PM
INSTRUCTIONS:
ANSWER ALL QUESTIONS IN SECTION A AND ANY TWO IN SECTION B.
SECTION A: answer all questions in this section (30 Marks)
1. List five airlines operating in Kenya. [5 Marks]
2. Outline five activities that generate income to a travel /tour firm. [5 Marks]
3. List 5 types of passports used by different categories of passengers. [5 Marks]
4. Examine the benefits of an IATA accredited travel agent. [5 Marks]
5. Explain the difference between checked and unchecked baggage. [5 Marks]
6. Discuss the skills and knowledge that travel consultants need in order to serve customers effectively. [5 Marks]
SECTION B: answer any two questions in this section (40 Marks)
7. (a) Examine the role of a travel/tour consultant in the daily operation of a travel
agent. [10 Marks]
(b) Discuss the importance of travel documentation to customers and the host communities. [10 Marks]
8. (a) Discuss the details that a reservation officer must collect from a customer
traveling by air in order to serve him satisfactorily. [15 Marks]
(b) Describe 5 benefits enjoyed by a passenger travelling in his first class airline
service. [5 Marks]
9. (a) Discuss how the upgrading of Jomo Kenyatta, Kisumu and Eldoret airports will
impact growth of tourism in Kenya. [10 Marks]
(b) Examine the departure and arrival formalities and procedures that a passenger
travelling by air goes through at the airport. [10 Marks]
10. (a) Evaluate the effect of road, air and water transportation to tourism development
of any destination. [15 Marks]
(b) List five items categorized by IATA as dangerous goods for those travelling by
air. [5 Marks]
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