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Office Administration Question Paper

Office Administration

Course:

Exam Year:

KENYA ACCOUNTANTS AND SECRETARIES NATIONAL EXAMINATIONS BOARD

KENYA ACCOUNTING TECHNICIANS CERTIFICATE EXAMINATION

KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION

INTERMEDIATE LEVEL

OFFICE ADMINISTRATION

TIME:3HRS

INSTRUCTIONS

Answer any FIVE questions.

ALL questions carry equal marks.

1.(a) Examine in detail the duties of an office manager in a large organization.(10 marks)

(b) What qualities should an office manager posses in order to perform the duties in (a) above effectively?(10 marks)

2.(a) Outline the relative merits and demerits of locating an office in an urban area(10 marks)

(b) What measures would an office manager take to ensure a good working environment for staff in a rural location.(10 marks)

3.(a) What steps should an office manager take to ensure successful implementation of office automation?(12 marks)

(b) What are the disadvantages of office automation?(8 marks)

4.ABC Ltd recently experienced a fire outbreak in its premises during which some records were destroyed.

(a) (i) What is meant by disaster recovery procedures?(2 marks)

(ii) Explain the disaster recovery procedures that the office manager should follow in order to recover the lost data.(8 marks)

(b) State and briefly explain the factors that may influence the duration of retention of documents in an organization.(10 marks)

5.(a) What are the advantages of using forms in an organization?(10 marks)

(b) Explain the factors to be considered in designing office forms.(10 marks)

6.(a) List and briefly explain the items required in the office to access the internet.(10 marks)

(b) What are the factors that should be taken into consideration when selecting an internet service provider?(10 marks)

7.(a) What is discrimination and what are its effects at the place of work?(10 marks)

(b) Define sexual harassment and suggest ways to stop sexual harassment in the office.(10 marks)

8.Given below are the types of office insurance policies that an organization may take:

(a) Fidelity insurance policy.

(b) Workmen's compensation insurance policy.

(c) Burglary insurance policy.

(d) Fire insurance policy.(20 marks)

Required:

Explain each of the above insurance policies and show their relevance by giving examples.(20 marks)

Office Administration Question Paper

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