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Office Administration Question Paper

Office Administration

Course:

Exam Year:

KENYA ACCOUNTANTS AND SECRETARIES NATIONAL EXAMINATION BOARD

KENYA ACCOUNTING TECHNICIANS CERTIFICATE EXAMINATION

KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION

INTERMEDIATE LEVEL

OFFICE ADMINISTRATION

TIME:3HRS

INSTRUCTIONS

Answer any FIVE questions.

ALL questions carry equal marks

1.Organization can be defined as the framework of responsibility,authority and duties through which all resources of an organization are brought together and co-ordinated for the achievement of management objectives.

Citing examples and giving advantages and disadvantages,describe the following types of organization.

(a) Line.(10 marks)

(b) Functional.(10 marks)

2.(a) Explain three ways in which an organization may improve safety of workers at the workplace.(6 marks)

(b) What are the issues that are often included in a safety programme of an organization?(14 marks)

3.Describe ten factors to be considered when selecting and purchasing office furniture.(20 marks)

4.(a) Briefly explain the functions of computer elements named below:

(i) CPU.(2 marks)

(ii) Input peripherals.(2 marks)

(iii) Output peripherals.(2 marks)

(c) List and explain the advantages and disadvantages of office automation.(14 marks)

5.Giving relevant examples,explain each of the purchasing methods listed below:

(a) Tender.(5 marks)

(b) Quotations.(5 marks)

(c) Purchase through sales persons.(5 marks)

(d) Direct procurement.(5 marks)

6.Write descriptive notes on the following: (5 marks)

(a) Addressing machine. (5 marks)

(b) Visual display units.(5 marks)

(c) Floppy disks.(5 marks)

(d) Reproduction equipment.(5 marks)

7.(a) Define sexual harassment.(2 marks)

(b) Identify and briefly describe two common types of sexual harassment in employment situations.(8 marks)

(c) What policies would management institute to overcome the problem of sexual harassment at the workplace?(10 marks)

8.(a) Explain the purpose of maintaining records in an organization.(10 marks)

(b) What are the principles of good record management?(10 marks)

Office Administration Question Paper

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