Hrmg 333: Employee Relations Question Paper
Hrmg 333: Employee Relations
Course:Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2011
SCHOOL : SCHOOL OF BUSINESS AND ECONOMICS
DEPARTMENT : BUSINESS ADMINISTRATION
TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE and any Other TWO Questions
JUMA TALA LTD
Dennis, who is employed by Juma Tala Limited, was recently elected as the chairman of the propose Juma Tala workers union. Dennis and members of the said proposed union have decided to form the union because the management of Juma Tala Limited have on various occasions refused to consult them on major critical issues of interest to them. Consequently, they have petitioned by way of an application, the Registrar of Trade Unions to effect the Registration of their proposed union and accordingly issue them with a Certificate of Registration. The Registrar has however refused to effect the registration as petitioned.
Meanwhile, Peter who works as a driver with the company was dismissed by the company alleging that Peter always come to work while drunk, an allegation which has been refused by Peter. Peter is now considering taking legal action against the company.
Question 1
a) Explain the objective of a trade union. (10marks)
b) Explain the reasons that may lead to an employee being dismissed. (10marks)
c) Explain the benefits that may accrue to an organization as a result of involving employing in decision making. (workers participation). (10marks)
Question 2
a) Collective Bargaining Agreement (CBA) enhances good employee relations. Discuss the conditions necessary for effective CBA. (10marks)
b) Discuss the different negotiation procedures. (10marks)
Question 3
a) Briefly discuss the following methods of solving disputes in an organization.
i) Mediation
ii) Conciliation
iii) Arbitration
iv) Investigation (10marks)
b) Using relevant examples explain the different ways in which organization can increase employee commitment. (10marks)
Question 4
a) Industrial court was formed under trade dispute Act to solve industrial disputes. Discuss the conditions to be adhered to for industry court to listen to the disputes. (10marks)
b) Discuss signs for potential grievances in an organization. (10marks)
Question 5 a) Criticism is an alternative approach to discipline. Outline four things that a supervisor or manager should avoid for it (criticism) to be constructive. (10marks)
b) Explain the challenges facing trade unions in Kenya today. (10marks)
Question 6
a) Explain the objective of C.O.T.U (10marks)
b) Industrial action occurs as a result of unsolved industrial disputes. Discuss any five types of a strike highlighting the effects of such strikes. (10marks)
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