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Office Administration Question Paper

Office Administration

Course:

Exam Year:

KENYA ACCOUNTANTS AND SECRETARIES NATIONAL EXAMINATIONS BOARD

KENYA ACCOUNTING TECHNICIANS CERIFICATE EXAMINATION

KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION

INTERMEDIATE LEVEL

OFFICE ADMINISTRATION

TIME:3HRS

INSTRUCTIONS

Answer any FIVE questions.

ALL questions carry equal marks.

1.(a) Identify the various ways that an office manager could employ in order to enhance the performance of office staff.(10 marks)

(b) Discuss the consequences of a poorly designed organization structure to a business firm.(10 marks)

2.(a) Explain the benefits that would accrue to a business firm that develops and implements office procedures.(10 marks)

(b) Briefly explain the requirements for sound and effective office procedures.(10 marks)

3.Office machines and equipment could be purchased or leased by a business firm.

(a) Identify the advantages and disadvantages of buying office machines and equipment over leasing to a business firm.(8 marks)

(b) Upon acquisitions.list the records that a business firm should maintain on the acquired office machines and equipment.(12 marks)

4.(a) Explain the following types of indexing:

(i) Page index.(3 marks)

(ii) Loose card index.(3 marks)

(iii) Visible card index.(3 marks)

(iv) Strip index.(3 marks)

(b) List the merits and demerits of page and loose card indices.(8 marks)

5.(a) With reference to the functions of an office manager,define the term organizing.(2 marks)

(b) Outline the steps to be followed by an office manager in order to effectively organize an office.(10 marks)

(c) Differentiate between the following principles of organization:

(i) Unity of command and scalar chain.(4 marks).

(ii) Responsibility for results and accountability.(4 marks)

6.State and explain the factors to be considered when designing the layout of a new office.(20 marks)

7.There has been a notable trend for business organizations to cut down their activities so that they can concentrate on their core business.Subsequently,business organizations choose to contract out or outsource certain operations to private companies at a fee.

With respect to the above statement,argue the case for and against outsourcing office operations.(20 marks)

8.(a) Give six circumstances under which computer systems breakdown could occur in business entity.(6 marks)

(b) In relation to office insurance,explain four ways of identifying risks or potential sources of loss in a business enterprise.(8 marks)

(c) Briefly explain the information that is provided by a business enterprise when taking an office insurance policy.(6 marks)

Office Administration Question Paper

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