Disc 201:Users And Information Services Question Paper
Disc 201:Users And Information Services
Course:Information Science
Institution: Kenya Methodist University question papers
Exam Year:2011
USER STUDIES (BLIS 426) 2nd Trimester 2011
FACULTY : COMPUTING AND INFORMATICS
DEPARTMENT : INFORMATION SCIENCE
TIME : 2 HOURS
INSTRUCTIONS Answer THREE Questions in Section A and TWO Questions in Section B
SECTION A
Question 1
Define the following terms:-
i) Data (3marks)
ii) Information (3marks)
iii) Knowledge (4marks)
Question 2
Briefly explain the advantages and disadvantages of electronic information sources in an information centre. (10marks)
Question 3
Using a diagram to illustrate your answer, explain the process that takes place in the information seeking behaviour. (10marks)
Question 4
Discuss the challenges faced by institutions of higher learning while conducting information literacy programmes. (10marks)
SECTION B
Question 5
a) Discuss the challenges of evaluating information services in a developing country like Kenya. (10marks)
b) Explain the criteria of acquiring information resources in information centres. (10marks)
Question 6
Explain the strategies that are used by community or public libraries in marketing their resources. (20marks)
Question 7
Discuss the following methodologies used while conducting a customer satisfaction survey in a library or other information centres.
a) Questionnaire (10marks)
b) Interview method. (10marks)
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