Disc 201:Users And Information Services Question Paper
Disc 201:Users And Information Services
Course:Information Science
Institution: Kenya Methodist University question papers
Exam Year:2010
USER STUDIES (BLIS 426) 3rd Trimester 2010
FACULTY : SCIENCE AND TECHNOLOGY
DEPARTMENT : INFORMATION SCIENCE
TIME : 2 HOURS
INSTRUCTIONS Answer ANY THREE Questions in Section A and ANY TWO in B
Question 1
Explain the following concepts
a) Information
b) Communication
c) Marketing
d) Computer literacy (10marks)
Using a diagram to illustrate your answer explain the process that takes place in the information seeking behaviour (10marks)
Question 3
Discuss the challenges of evaluating information services in a developing country like Kenya. (10marks)
Question 4
a) Explain the purpose of sampling in a survey research (5marks)
b) Explain the criteria for acquiring information resources in a special library (5marks)
Question 5
Discuss the role of a library in an urban setting (20marks)
Question 6
Explain the strategies that are used by an academic library in marketing of its resources (20marks)
Question 7
Discuss the advantages and disadvantages of conducting a customer satisfaction survey in a public library. (20marks)
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