Dibm 0114: Business Communication Question Paper
Dibm 0114: Business Communication
Course:Diploma In Business Management
Institution: Chuka University question papers
Exam Year:2013
CHUKA
UNIVERSITY
UNIVERSITY EXAMINATIONS
FIRST YEAR EXAMINATION FOR THE AWARD OF
DIPLOMA IN BUSINESS MANAGEMENT
DIBM 0114: BUSINESS COMMUNICATION
STREAMS: DIBM Y1S1 TIME: 2 HOURS
DAY/DATE: TUESDAY 6/8/2013 11.30 A.M. – 1.30 P.M.
INSTRUCTIONS:
Answer three questions in all. Question One is compulsory.
1. Noise is a multifaceted factor of human communication. Do you agree? [10 marks]
(i) List six machines used in the office. [6 marks]
(ii) Discuss seven advantages of using ICTs in an organization. Give
examples. [14 marks]
2. Discuss how you would surmount the barriers of communication when persuading your college mates to accept a new policy on decent dressing while on campus. [20 marks]
3. Using any familiar communication model, illustrate how the elements of communication apply in the use of emerging social media spaces like Skype, Face book and Twitter.
[20 marks]
4. (i) Explain the causes and characteristics of gossip in an organization. [10 marks]
(ii) Explain how the organization’s management may be affected by
gossip. [10 marks]
5. You have been invited to speak to a youth group in your home area about the benefits
of the youth enterprise loan.
(i) Discuss five ways by which you shall prepare for the speech. [10 marks]
(ii) Discuss five ways by which you shall ensure that the audience receives your
message positively. [10 marks]
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