Publication And Interpersonal Relationships(Dhtm 040) Question Paper
Publication And Interpersonal Relationships(Dhtm 040)
Course:Education
Institution: Kenya Methodist University question papers
Exam Year:2012
TIME : 2 HOURS
Instruction:
Answer any four questions in the answer booklet provided.
Question One
Define the following terms:
(4mks)
Public relations
Interpersonal relationship
State three qualities of a PR personal in an establishment.
(3mks)
Discuss the tools used in public relations.
(8mks)
Question Two
Distinguish between the internal public and the external public. (2mks)
Suggest three strategies for managing stress in a busy hospitality establishment.
(3mks)
Discuss five ways of solving conflicts in an organization.
(10mks)
Question Three
What is professional ethics and how would you apply it in your place of work?
(5mks)
Explain five functions of the public relations department in a hotel. ( 10mks)
Question Four
Why is the understanding of different cultures important in public relations.
(7mks)
Explain four practical ways of improving self.
(8mks)
Question Five
Explain five points of considerations when planning a public relations events.
(5mks)
Discuss the current trends in public relations.
(10mks)
Question Six
Explain how teamwork is promoted at the place of work.
(5mks)
Explain how to deal with a difficult customer in a hotel.
(10mks)
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