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Tour And Travel Operations (Dhtm 030) Question Paper

Tour And Travel Operations (Dhtm 030)

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME : 2 HOURS

Instructions: Answer any three question
Question One
Distinguish between the following
Tour and tourism.
(4mks)
Visitor and excursionist
(4mks)
Travel agent an tour operator
(4mks)
Explain four roles played by a tour broker in the travel industry. (8mks)

Question Two
Discuss five characteristics that distinguish travel and tour products from other industries products. (20mks)

Question Three
Distinguish between an inbound tour operator and out bound tour operator.
(10mks)
Discuss five reasons why travelers use travel agents to plan their trips.
(10mks)

Question Four
In order to maximize the sale of their products and service, travel and tourism suppliers use a network of distribution channels to reach their customers.
With the aid of a diagram, describe the different channels used to distribute travel products and service firm the suppliers to the consumers. (10mks)
What impact has technology had on the travel distribution system? (10mks)

Question Five
Discuss five advantages travel agency business may gain by joining a global travel agency franchise.
(10mks)
Explain five skills required for an individual working in a travel agency business.
(10mks)

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