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Production And Operation Management(Buss 323) Question Paper

Production And Operation Management(Buss 323)

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2010

TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE and any Other TWO Questions

Question 1
a) Briefly describe the term operations management. (5marks)
b) Briefly out line the major steps in the evolution of operations management. (10marks)
c) In your experience, is there a business without operations management? Why do you think this is so? (10marks)
d) Draw the transformation model explaining the steps therein. (5marks)

Question 2
a) List and explain FOUR differences between manufacturing and service operations. (10marks)
b) Explain FIVE factors that determine capacity of firm. (10marks)

Question 3
a) What is forecasting in operations management? And why is it important? (4marks)
b) Out line steps followed in forecasting? (10marks)
c) Briefly explain the TWO principles of Total Quality Management (TQM) (6marks)

Question 4
a) What is capacity panning and why is it important in operations management? (4marks)
b) Briefly explain the three capacity planning strategies. (6marks)
c) Differentiate between short term and long term capacity planning. (10marks)

Question 5
a) Briefly discus what is an inventory system and why inventory is important to a company. (10marks)
b) What is scheduling and why is it important? (10marks)

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