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Management Information Systems(Buss 217/Bbit 321/Cisy 421) Question Paper
Management Information Systems(Buss 217/Bbit 321/Cisy 421)
Course:Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2010
TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE and any Other TWO Questions
Question 1
a) Define the following terms in the context of business information systems:
i) Boundary
ii) Feedback
iii) Entropy
iv) Transaction (4marks)
b) Suggest one application of a Transaction Processing Systems in the following areas of business
i) Banking industry.
ii) Retail outlets
iii) Airline industry
iv) Entertainment industry e.g. theatre (4marks)
c) The organization you work for is developing a management information system and are currently working on requirement analysis phase. Your input is required regarding the proposed systems requirements. Recommend five major functional requirements that you feel the new system must address in order to meet your organization’s business needs (5marks)
d) Define security and controls. How do they provide business value? (10marks)
e) Explain why Local Area Networks (LANs have been most successful in business organization (7marks)
Question 2
a) Differentiate between structured (programmed) and unstructured (non-programmed) decisions. Give one example of each. (4marks)
b) Name any four accounting reports that a management information system can generate (4marks)
c) A business cannot be defined without the use of core concepts such as goods and services, economic resources, management, management functions and information systems. On the other hand a description of any system must address the following issues: Feedback, Inputs, Control, Processing, and Output use a model that expresses the fundamental conceptual framework for the major components and activities of this system. Provide an elaborate examples including one attribute that is not adequately addressed in the above scenario. (6marks)
d) Explain why managers would prefer the use of Artificial Intelligence (AI) in place of Human Intelligence (HI) (6marks)
Question 3
a) Recommend the outputs and the users of the following information systems:
i) Transaction Processing Systems (TPS)
ii) Management Information Systems (MIS)
iii) Decision Support Systems (DSS)
iv) Executive Support Systems (ESS) (8marks)
b) The development, installation and operations of a management information systems require the input of the following information systems specialists:
i) Systems analysts
ii) Database Administrators
iii) Programmers
Required:
An outline of the key roles of the above personnel (6marks)
c) Discuss the objectives of the following feasibility assessment that are usually undertaken during the development of a new information system
i) Economic feasibility
ii) Organizational feasibility
iii) Technical feasibility (6marks)
Question 4
a) Suggest and explain two modes of transaction processing technologies that can be employed by a TPS during the processing cycle indicating the Key Strength of each (6marks)
b) Your company is planning to set up network to enable a company to meet the internal and external information needs. Suggest six hardware resources that the company must acquire in order to successfully set up the network (6marks)
c) The introduction of the internet has led to a paradigm shift in the way marketing and commercial activities are transacted in the recent years. Discuss how internet has affected commercial activities. (8marks)
Question 5
a) The business goals of connectivity have been classified as:
i) To increase market share
ii) To reduce lead time.
iii) To increase revenue and profit
Explain how computer networking can lead to increased market share; reduce lead time and increase revenue and profits (6marks)
b) A company has two alternatives of acquiring and implementing its management information systems; can purchase a ready made software solution from a commercial Vendor or they can have a custom application developed by an outside outsourcing firm. Which one of these options would you recommend for a firm that has an urgent problem to solve and limited financial support? Justify your choice (8marks)
c) Provide any two examples of crimes in which computers are targets and two examples in which computers are used as instruments of crime. Recommend any two remedial measures that can be used to control the cited criminal activities. (6marks)
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