Office Practices And Management(Buss 200) Question Paper

Office Practices And Management(Buss 200)

Institution: Kenya Methodist University question papers

Exam Year:2010

TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE and any Other TWO Questions

Question 1
a) “Reception office” Plays a very important role of creating an effective and prestigious image of an organization. Justify this statement. (10marks)
b) Differentiate between the following terms:-
i) Open office and portioned office (2marks)
ii) Vertical organization chart and horizontal organization chart (2marks)
iii) Video conferencing and emailing (2marks)
iv) Office layout and office landscaping (2marks)
v) Reprographic services and postal services (2marks)

Question 2
a) You are starting a new filing system in your institution, what factors would you take into account while choosing the method of classification to use? (10marks)
b) Explain the importance of each of the following equipments found in an office :-
i) Franking machine (1mark)
ii) Guillotine (1mark)
iii) Concertina File (1mark)
iv) Dictating machine (1mark)
c) Explain five factors an office manager would consider before buying the above named b(i) equipments (5marks)

Question 3
a) Describe the benefits you would expect to gain by installing a computer in your office (10marks) b) Kenya Methodist University wishes to recruit a receptionist. Discuss five factors that should be considered while selecting an office receptionist (10marks)

Question 4
a) An upcoming businessmen wishes to expand his business by adding more reprographic machines. Advice him on 5 factors he should consider before buying them. (10marks)
b) Communicating effectively is a powerful management tool is business productivity. Identify five barriers to effective communication giving a possible solution to ease of the problem stated (10marks)

Question 5
a) With a well drawn diagram show the organization chart of the institution you are working for (5marks)
b) Explain five reasons why Kenya Methodist University has an organizational chart (10marks) c) Give five purposes of an office (5marks)

Office Practices And Management(Buss 200) Question Paper

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