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Organization Behaviour(Buss 326) Question Paper

Organization Behaviour(Buss 326)

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2011

TIME: 2 HOURS

Instructions: Answer Question ONE and any Other TWO Questions.
Question One
"Due to the rapidly emerging environmental forces, organizations introduce change through people hence unless the people are willing to accept the need and the responsibility for the organizational change the intended changes cannot take place." In light of the statement: Discuss various reasons which make people resist change and suggest the measures that can be taken by a manager to influence change in an organization.
(12 Marks)
Using appropriate examples discuss the scope of organization behavior.
(8 Marks)
Explain how managers can influence job satisfaction in an organization.

(5 Marks)
Discuss ways in which a manager can create a high performance team in an organization.
(5 Marks)

Question Two
"Motivation influences work performance". With reference to Maslow’s Hierarchy of needs theory and Herzberg’s TWO factor Theory, discuss how motivation influences work performance.
(15 Marks)

Using relevant examples, explain the various reasons why employees in an organizations may form groups.
(5 Marks)

Question Three
With the aid of a diagram, define communication and explain the elements of communication process.
(10 Marks)

Discuss the sources of inter-group conflict and the impact it has in an organization.
(10 Marks)

Question Four
Discuss various types of leadership styles that can assist managers
model various leadership situations. (10 Marks)

Organization culture is important to the success of a firms operation. In your view what is organization culture? Give FOUR reasons why culture is important to an organization.
(10 Marks)

Question Five
Using appropriate examples show how politics and technology have contributed to the evolution of organizational behavior within various Kenyan organizations.
(12 Marks)

Distinguish between perceptions and attitude and explain the factors that may influence perceptions.
( 8 Marks )

Organization Behaviour(Buss 326) Question Paper

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