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Office Practice And Management(Buss 200) Question Paper

Office Practice And Management(Buss 200) 

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2012



TIME : 2 HOURS


Question One
Define the following terms as used in business.
(10 Marks)
Open plan office.
(2 Marks)
Date stamping machine.
(2 Marks)
Video conferencing.
(2 Marks)
Reprographic services.
(2 Marks)
Addressing machine.
(2 Marks)

Explain why telephone communication is important to business today.
(10 Marks)

Question Two
Discuss the steps used in handling incoming mail in an organization.
(10 Marks)

Mr. Ali wishes to expand his business by adding more reprographic machines. Advice him in five factors he should consider while buying them.
(10 Marks)

Question Three
Define communication.
(5 Marks)

Explain factors that hinder effective communication giving possible solution to each.
(15 Marks)

Question Four
Give five purposes of office furniture.
(5 Marks)

With a well drawn diagram show the organization chart of the institution you are working for.
(5 Marks)

Explain five advantages of an organizational chart.
(10 Marks)

Question Five
Highlight importances of date stamping.
(5 Marks)

Give five purposes of an office.
(15 Marks)

Question Six
Describe the benefits an organization expects to gain by installing computers in the offices.
(10 Marks)
Describe the benefits of centralized filing system in an organization.
(10 Marks)




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